Purpose of Role and Key Responsibilities
The Customer Service Representative manages the order process (Order-to-Cash) and responds to customer inquiries, fostering strong relationships. You will be the friendly and reliable point of contact for our customers, ensuring their needs are met with care and attention. Responsibilities include registering and resolving customer complaints, ensuring efficient execution of deliveries and billing through collaboration with both external and internal partners (warehouses, carriers, suppliers), and supporting other local administrative tasks.

Qualifications and Experience 
Successful candidates will possess:
•    Good communication skills
•    Resilience and the capacity to perform effectively under time constraints
•    Knowledge of customer service, sales, logistics, and accounting processes
•    Strong abilities in planning, analysis, and coordination
•    Proficiency in MS Office and SAP software
•    Ability to work collaboratively within a team
•    Native Hungarian and good in English

Working at DeLaval
Our core values—Passion, People, Professionals, and Partnerships—unite colleagues across entities and geographies. At DeLaval, success goes beyond expertise; it is closely tied to behaviours. We are guided by three principles: Setting Direction, Making Things Happen, and One DeLaval.

We offer a unique workplace where state-of-the-art technology integrates seamlessly with animal welfare. As a member of the Tetra Laval Group alongside Tetra Pak and Sidel, 

DeLaval provides:
•    A meaningful position within an international company
•    Ongoing learning and development opportunities
•    An environment founded on trust, support, and mutual respect

This position is based in Budaörs, Hungary, reporting directly to the Customer Service Manager.