Job Description

DL Job Catalogue Title:

District sales and technical support specialist – AM&S

GM Unit:

Cluster Asia Pacific

Department:

Digital farming&GtM

Reporting to position (title):

District sales and technical support manager-AM&S

# of direct reports:

N/A

Total # of subordinates (all levels):

N/A

Location:

Domestic (D), Regional (R) or Global (G):

D

Budget and Authorities (Please list decisions that the position can make independently, if any):

• Individual contributor with no direct reports.
• Communication with manager and dealers on decisions with what products and services are appropriate based on customer needs.
• Decides on technical support interventions and methods.
• Assists and recommends troubleshooting methods or provides technical guidance including helpdesk-based assistance and decisions.
• Management of individual cost control.

Main purpose of the job (max 5):

• Promote and collaborate with dealers to sale Aftermarket products, within an assigned geographic area, product range, or list of customer accounts, with aim to achieve outstanding sales performance.
• Ensure timely response to stakeholders on technical inquiries or troubleshooting issues
• Support dealers on technical to ensure high level service to customers
• Develop and maintain a good relationship with customers, with the aim of achieving customer satisfaction

Primary responsibilities: *

• Support dealers to drive the increase of a market share of the related region, develop sales programs, responsible for lead generation.
• Log and respond to queries in a timely manner
• Provide technical, classroom-based training for dealer employees to independently work at a high service level. （maintenance and repair skills to meet the company's required standards.)
• Maintain a strong customer-focus on a daily basis
• Identify, evaluate and report market trends, customer feedback and information on competitor activity and take appropriate actions in cooperation with other functions.
• Prioritize and schedule own activities so these targets are met.

Education:

Min required, for example

Comprehensive school, High School, Technical Diploma          

Bachelor’s Degree          

Master’s Degree etc.

• Bachelor’s degree, preferably in technical, agricultural, Animal husbandry, mechanical or other relevant area for the product range.
• Industry-related sales and after-sales service background.

Minimum No of years of experience required for potential external candidates

• 3+ years experience in Sales/Marketing in dairy industry 
• 5+years experience in aftermarket service

Min. Managerial experience or specific skills required:

• Route experience in dairy-related industry is preferred 
• Experience working with a dealer network or channel is preferred 
• Strong equipment maintenance and repair skills, able to resolve the most unexpected issues related to customer product use.
• Strong communication skills, able to effectively communicate the performance of products to customers and dealers.
• Experience in project management is preferred.