Job Description

DL Job Catalogue Title:

Service Engineer

GM Unit:

Cluster APAC

Department:

Sales

Reporting to position (title):

Service Manager

# of direct reports:

 0

Total # of subordinates (all levels):

0

Location:

Lan Zhou

Domestic (D), Regional (R) or Global (G):

D

Budget and Authorities (Please list decisions that the position can make independently, if any):

• Decides technical interventions and solutions as appropriate ·
• Decision on escalation or seeking technical support as needed ·
• Authorized to make sales of additional products or services where appropriate.

Main purpose of the job (max 5):

• Responsible for continuing improving service level to be the top one in the market as the Technical expert
• Responsible for meeting the dairy customer’s needs to achieve Achieve high customer satisfaction

Primary responsibilities: *

• Maintain Equipment :Perform preventive and corrective maintenance on VMS milking systems to ensure optimal functionality.
• Customer Training & Support: Provide on-site training for customers on proper use and maintenance of VMS solutions.
• Troubleshooting & Issue Resolution: Diagnose and resolve technical issues promptly, escalating when necessary
• Service reporting : Document service activities, maintain accurate records, and provide feedback for product development improvements.
• Support sales of service contracts and consumables, contribute to achieving budget targets.

Education:

Min required, for example

Comprehensive school, High School, Technical Diploma,        

Bachelor’s Degree          

Master’s Degree etc.

• Bachelor's degree in technical field such as electronic, mechanical, software, experience in Dairy farming and/or agricultural is a additional preferred qualification.

Minimum No of years of experience required for external candidates

• Minimum 3–5 years in equipment automation, maintenance, or technical service roles.
• Strong knowledge of VMS systems, low-voltage electrical equipment, and troubleshooting techniques

Min. Managerial experience or specific skills required:

• A personality to become an expert,  a personal presence to establish themselves as the expert in this field
• Strong communication skills
• Proficiency in English (spoken and written)
• Ability to work independently
• Familiarity with office software and basic commercial knowledge.
• Ability to travel frequently and work flexible hours